» COURIER PARTNERS:-
We are partnered with some of the best service providers in India like Bluedart, DTDC, Delhivery and other.
» COURIER RATES:
We provide free Shipping on order of Rs750 or above. Rs.100 will be charged for all the orders below Rs.750. Please note that Rs.750 should be the product value excluding shipping.
» PAYMENT OPTION
Cash on Delivery:-
A charge of Rs.100 will be applied for Cash on Delivery (COD) orders. This fee is added on top of the total order value for customers who choose COD as their payment method.
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COD Convenience Fee: The Rs.100 charge covers the additional handling and processing involved in collecting payment at the time of delivery, ensuring a smooth transaction for customers opting to pay in cash.
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Applies to All COD Orders: Regardless of the total order value or number of items, this Rs.100 charge will apply to any order where Cash on Delivery is selected as the payment method.
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Non-refundable Charge: This Rs.100 fee is non-refundable, meaning that even if you return your order, the COD charge will not be refunded.
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Encouragement of Prepaid Orders: If you'd prefer to avoid this charge, consider opting for prepaid payment methods such as credit/debit cards, net banking, or digital wallets at checkout.
» Online Payment:-
By Credit/Debit Card, Google Pay, UPI ID, Wallet ID & Net Banking.
» DELIVERY TIMES:-
The estimated delivery time for your order is 3-5 working days. This means that, once the order is shipped, it should arrive within 3 to 5 business days, not counting weekends or public holidays.
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Working Days: Delivery times are calculated based on business days, which typically exclude weekends and public holidays. For example, if your order is shipped on a Saturday, the first working day would be Monday.
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Standard Timeframe: In most cases, the parcel should be delivered within this 3-5 working day window, though actual delivery may vary depending on factors like location and shipping carrier efficiency.
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Potential Delays: External factors such as weather, or peak holiday seasons might cause slight delays. If your order is delayed, tracking information will help you monitor its progress.
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Tracking: You will receive a tracking number once the order is shipped, allowing you to follow its journey and know when it’s expected to arrive. The details will be e-mail to you with tracking number.
FURTHER INFORMATION:-
» What should I do if I cannot track my order on
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to embroiderymaterial.com.
Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel. We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
Also please note, since cash on delivery( COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.
» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to care@embroiderymaterial.com
» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on care@embroiderymaterial.com within 24 hours of receipt of your order.
» I have only received part of my order
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Check Your Confirmation Emails: Review the shipping confirmation email for details on whether your order was split into multiple shipments. Look for any additional tracking numbers for other packages.
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Track Your Shipment(s): Use the tracking numbers provided to see the status of your packages. This will help determine whether the rest of your order is still in transit or delayed.
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Contact Customer Service:
- If you don’t see any additional tracking information, or if the rest of your order doesn't arrive within the expected timeframe, contact the us for assistance at care@embroiderymaterial.com.
- Provide your order number and details about the items you received so they can check the status of the missing items and resolve the issue.
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Check for Notifications: If the company has placed any items on backorder or made other changes to your order, we will send you an email or notification explaining the situation.
» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.
» if there is still any query regarding the shipping & deliver then please contact us on
care@embroiderymaterial.com