International Shipping Policy

International Shipping Policy

COURIER PARTNERS:-

We ship international orders through India Post, FedEx and DHL courier services. You can choose the shipping service at the time of making the order.

COURIER RATES:-

We charge courier rates according to the weight of products. For Ex:- If you are making an order from U.S.A and your order products weight is 2Kg and you have selcted AIR PARCEL (India Post) courier shipping then the courier price will be $26.53 [$13.51 (for first 500gram) +$4.34 (for every additional 500gram weight)+ $4.34 + $4.34]. We have other low-cost shipping options also.

DELIVERY TIMES:-

The estimated delivery time for DHL/FedEx parcel is 7-10 working days and 25-40 days for the Postal shipping. This means that, once the package is shipped, it should typically arrive at its destination within 7 to 10 business days, excluding weekends and public holidays.

Important Points:

  1. Working Days: Delivery time refers to business days, which are usually Monday through Friday, excluding public holidays. For instance, if an order is shipped on a Friday, the first working day would be the following Monday.

  2. Potential Delays: Certain factors can cause delays:

    • Customs processing: International shipments may experience delays if held up at customs for inspection or if duties and taxes need to be paid.
    • Local holidays: Public holidays in either the sender's or recipient's country can extend the delivery period.
    • Weather conditions or unforeseen events: Bad weather or other disruptions can affect shipping timelines.

  3. Tracking: A tracking number will be provided, allowing the recipient to monitor the progress of the parcel and have a better idea of when it will arrive. the details will be e-mail to you with tracking number.

To check Shipping Rate & Time of Delivery to Your Country, Please click on the below link


CAN I CHOOSE MY DELIVERY DATE?

We are extremely sorry that this service is not available.Parcels will be delivered based on the typical delivery window provided by the shipping service.

HOW DO INTERNATIONAL DUTIES & TAXES WORK?

When a parcel is shipped internationally, it may be subject to customs and import duties once it reaches the destination country. These are fees or taxes imposed by the government of the destination country for the import of goods. The charges are typically calculated based on the value of the items being imported, their classification under the customs tariff, and the destination country's laws and regulations.

Here are key points to consider:

  1. Responsibility for Payment: The recipient of the parcel, whether a retail or wholesale customer, is responsible for paying any applicable customs or import duties. The shipping company will generally not cover these fees, and we cannot predict the exact charges, as they vary from country to country.

  2. Variety of Charges:

    • Customs Duties: These are taxes levied on imported goods, often a percentage of the item's declared value.
    • Value-Added Tax (VAT) or Goods and Services Tax (GST): Many countries charge a tax on imports that’s similar to a sales tax.
    • Handling Fees: Customs authorities or courier companies may charge additional fees for processing the parcel through customs.

  3. How Charges are Applied:

    • Once the parcel arrives in the destination country, the local customs authority may hold it until the duties and taxes are paid. The recipient will typically receive a notice explaining the amount due.
    • It is important for recipients to be aware of their country's import laws, as they may have to pay these charges to release the goods.
    • The sender (company shipping the parcel) is not responsible for any duties or taxes applied after the shipment is sent. The recipient must handle these charges directly with customs.
    • By purchasing goods, the recipient agrees to bear any additional costs associated with importing the parcel.

  4. Varying Costs: Customs and import duties vary widely depending on the country and the type of goods being imported. It’s advisable for recipients to check with their local customs office for more information on possible duties and taxes they may incur on international purchases.

FURTHER INFORMATION:-

» What should I do if I cannot track my order on

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.

If you are unable to view any information regarding your parcel, please let us know at care@embroiderymaterial.com

» What happens if I am not available to receive my parcel?

Should you not be present when our courier partner attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier partner will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to embroiderymaterial.com.

Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will cancel your order.

Please note the shipment cost for resending the parcel will be borne by the customer.

» What should I do if I receive a damaged parcel?

If when you receive your parcel you notice that it is damaged you should refuse to accept it.

All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.

If you refuse your parcel, please let us know via an email to care@embroiderymaterial.com

» What should I do if a damaged parcel has been left for me?

If your parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.

If on opening your parcel you notice that items are damaged or missing, please inform us via an email on care@embroiderymaterial.com within 24 hours of receipt of your order.

» I have only received part of my order

  1. Check Your Confirmation Emails: Review the shipping confirmation email for details on whether your order was split into multiple shipments. Look for any additional tracking numbers for other packages.

  2. Track Your Shipment(s): Use the tracking numbers provided to see the status of your packages. This will help determine whether the rest of your order is still in transit or delayed.

  3. Contact Customer Service:

    • If you don’t see any additional tracking information, or if the rest of your order doesn't arrive within the expected timeframe, contact the us for assistance at care@embroiderymaterial.com.
    • Provide your order number and details about the items you received so they can check the status of the missing items and resolve the issue.

  4. Check for Notifications: If the company has placed any items on backorder or made other changes to your order, we will send you an email or notification explaining the situation.

Next Steps:

  • If your order was split into multiple shipments, the rest of the items should arrive shortly.
  • If part of the order is missing or out of stock, the company’s customer service team will be able to assist you in resolving the issue, whether by providing an update on the shipment or offering a refund/replacement if necessary.

» I have received a defective item or my order is incorrect

If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.

» if there is still any query regarding the shipping & deliver then please contact us on

care@embroiderymaterial.com