Faq

We ship international orders through India Post, FedEx & DHL courier services and charge courier rates according to the weight of products. For Ex:- If you are making an order from U.S.A and your order products weight is 2Kg and you have selcted AIR PARCEL (India Post) courier shipping then the courier price will be $26.53 [$13.51 (for first 500gram) +$4.34 (for every additional 500gram weight)+ $4.34 + $4.34]. We have other low-cost shipping options also.

Please click on the below link to view shipping charges for your country

https://www.embroiderymaterial.com/estimate-shipping/

Yes, you can and the courier charges will be calculated according to the shipping address.

Your order products will be shipped within 3 to 5 DAYS from the date of
purchase. Depending upon the courier service you choose, you will
recieve the order in given period of time.

Yes, Once your parcel is dispatch. The details will be e-mail to you
with tracking number. You will also receive e-mail from us, once your
parcel is delivered.

You can know the status of your order by logging into your account on our website and you will also receive e-mail from our side whenever there is any change in your order position.

You can mail us at care@embroiderymaterial.com and we will e-mail you tracking details again.

Yes, you can cancel your order if we have not dispatched it. To cancel your order, please mail your order number at care@embroiderymaterial.com.

You will get the refund through Paypal.

If courier guy try to deliver you damaged parcel, you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Centre with security tape that is visible and intact. If you refuse your parcel, please let us know via email at care@embroiderymaterial.com.

Please share the pictures of the same at care@embroiderymaterial.com and we will courier another product to you asap. Or we will refund the amount of the same with courier charges.

Please let us know about this in 24 hours of receiving the courier parcel at care@embroiderymaterial.com and we will check in our camera recording for the same. If found less products has been packed then we will courier the remaining products or refund the money for the same.

All you need to do is just inform us within 24 hours after receiving the order on care@embroiderymaterial.com and courier the product at the following address

www.embroiderymaterial.com
C/O Aarvak Garments Pvt Ltd,
E-71, 2nd Floor, Sector-06,
Noida-201301, Uttar Pradesh, India.

Once we receive the courier, we will do the refund of the cost of order products through Paypal.

Shipping charge are non-refundable. The customer will pay the cost of sending the courier back.

You will receive the refund in 2 to 3 days from the date of courier is
received by us. You will receive the refund through Paypal.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).