RETURN & REFUND POLICY

Embroiderymaterial.com is dedicated to upholding the highest standards of customer satisfaction, which is why we offer a ‘no nonsense return policy’. We believe in straightforward and transparent processes to ensure a hassle-free experience for our customers. Here’s how it works:

Our Return Policy:

1. Quick Notification:

   • If you wish to return a product, simply inform us within 48 hours of receiving your order.

2. Simple Process:

   • Once you notify us, we’ll guide you through the easy steps for returning the product. Our team is always ready to assist you in making the return process as smooth as possible.

3. Condition for Returns:

   • Products must be returned in their original condition, with packaging intact, and unused.
   • We do not accept returns for items that have been used, altered, or damaged by the customer.

4. Fast Refunds:

   • After the returned product is received and inspected, we will process your refund quickly. You can expect the refund to be issued within 3-5 business days.

5. Return Fees:

   • Please note that the return charges need to be paid by the customer side as we do not have pick up facility. This shipping fees is non adjustable or refundable.

If you have any concerns or questions, feel free to reach out to us. Our priority is to make sure you have a seamless shopping experience, and we are here to help!care@embroiderymaterial.com.